Warranty

Thomas Sabo International Warranty

Your THOMAS SABO jewellery comes with a 1-year warranty covering material defects and production faults from your date of purchase. The prerequisite is that you, as the consumer, have purchased the jewellery at a THOMAS SABO-owned sales outlet or at the THOMAS SABO Online Shop. The Warranty provider is Duraflex Group Australia, Level 1, 328 High Street, Chatswood NSW 2067, Australia.

Please note that THOMAS SABO jewellery purchased from an authorised jeweller can also be returned there providing the items are returned with the receipt. Such items must not be returned directly to Duraflex Group Australia.

We will repair your THOMAS SABO jewellery within this one-year warranty period following the date of purchase free of charge. If a repair is not possible or the repair deemed too expensive, we will exchange the jewellery against jewellery of equal value free of charge. The warranty lapses in the event of incorrect use, third-party repairs and careless handling and the warranty does not cover wear-and-tear, wear parts such as leather straps and satin ribbons, abuse or if the jewellery is damaged, for example during an accident. Please note the special Care instructions for THOMAS SABO jewellery.

This guarantee does not replace or limit legal warranties in accordance with the valid laws of the respective country.

You can send the defective jewellery back to our Office in Australia by post:

Duraflex Group Australia

Attn: Thomas Sabo Customer Service

Level 1, 328 High Street

Chatswood NSW 2067

info@thomassabo.com.au

For your own security, we would like to point out that defective jewellery should be returned to us by registered mail or as a parcel with return receipt. We are unable to assume liability for damage, loss or theft during transport.

 

THOMAS SABO watches have a 24-month guarantee from the day of purchase covering material defects and manufacturing faults. The prerequisite for this is that you, as the consumer, at the THOMAS SABO Online Shop. This guarantee is issued by Duraflex Group Australia, Level 1, 328 High Street, Chatswood NSW 2067, Australia.

Please note that THOMAS SABO watches purchased from an authorised dealer must be returned to this same authorised dealer along with the completed Guarantee Certificate and must not be sent to THOMAS SABO or to the Duraflex Group directly.

To take advantage of this, please present the International Guarantee Certificate – dated, signed and stamped by a THOMAS SABO Shop or an authorised THOMAS SABO dealer. Please keep this Certificate in a safe place. This guarantee is only valid if batteries approved by THOMAS SABO have been used. Your watch is equipped with a quartz movement.

This guarantee is invalidated in the case of inappropriate usage, non-THOMAS SABO repairs, careless handling, wear, damage caused by normal usage (e.g. scratched glas), abuse or damage (e.g. as the result of an accident). Wearing parts such as straps, bracelets and batteries are not included in this warranty. Please note the special care instructions for THOMAS SABO watches.

This guarantee does not replace or limit legal warranties in accordance with the valid laws of the respective country.

To take advantage of our warranty service, you can return the defective watch to any THOMAS SABO-owned sales outlet within this two-year guarantee period. Please also provide your receipt and the International Guarantee Certificate. You can, of course, also send the defective watch back to our Office in Australia by post.

Duraflex Group Australia

Attn: Thomas Sabo Customer Service

Level 1, 328 High Street

Chatswood NSW 2067

info@thomassabo.com.au

For your own security, we would like to point out that a defective watch should be returned to us by registered mail or as a parcel with return receipt. We are unable to assume liability for damage, loss or theft during transport.

 

Ania Haie international Warranty

All Ania Haie jewellery pieces have a 12-month warranty from the date of purchase covering manufacturing defects but do not cover fair wear and tear, accidental damage or misuse. For the warranty to be valid, proof of purchase is required. Warranty does not entitle you to replacements or refunds for lost or stolen items.

 

Save Brave International Warranty

Save Brave products are subject to a warranty of 12 months, which applies in case of technical defects that may arise contrary to all expectations. Please note that damages due to improper handling, wear and tear, accidents or otherwise external aggressions are not subject to warranty.

 

Englesrufer International warranty 

Engelsrufer products are subject to a warranty of 1 year, which applies in case of technical damage that is not due to improper handling as example:

  • Soundball does not jingle, /colour flaking off
  • Stone has loosened (not broken)
  • Clasp of necklace or bracelet has loosened 
  • Goods received are damaged 
In case of complaint during the warranty period please return the goods together with the corresponding sales receipt. Goods that have been stored or worn are excluded from being exchanged.